Shipping & Delivery
How long does shipping take? Most orders are processed within 1-3 business days. Delivery typically takes 7-14 business days depending on your location. You'll receive a tracking number once your order ships.
Do you ship nationwide? Yes! We ship to all 50 US states.
How do I track my order? Once your order ships, you'll receive an email with your tracking number. Use it to track your package directly on the carrier's website.
Orders & Payments
What payment methods do you accept? We accept all major credit cards, PayPal, and Shop Pay.
Can I change or cancel my order? Please contact us within 24 hours of placing your order if you need to make changes or cancel. Once an order is processed, we may not be able to make changes.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us at support@absolutelypawsitivelypets.com to initiate a return.
How long do refunds take? Refunds are processed within 5-7 business days after we receive your return.
Products
Are your products safe for pets? Absolutely! All our products are carefully selected with your pet's safety and happiness in mind.
What if my pet doesn't like the product? We want every pet to be happy! Reach out to us and we'll do our best to make it right.